Refund policy
100-Night Trial and Refund Policy
Velora is operated by AU30E1 LLC. We want you to sleep better, so every mattress topper comes with a 100-night trial.
100-night trial (mattress toppers)
- You have 100 nights from the date your order is delivered to try your topper.
- If it isn't right for you, email support@velorahealthco.com with your order number within those 100 nights.
- We will reply within one business day with return instructions.
- Once your return is approved, we refund the purchase price to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.
Other products (pillowcases, sleep masks)
Unused items in their original packaging can be returned within 30 days of delivery. Email us with your order number to start a return.
Damaged, defective or wrong items
If anything arrives damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or refund you in full, at no cost to you.
Free gifts
Free gift items included with an offer do not need to be returned and are not refunded, because they were not charged.
VIP membership
VIP membership fees are covered by our Terms of Service. You can cancel any time on our Cancel Membership page or by emailing us, and you will not be billed again.
Contact
Email: support@velorahealthco.com
Phone: +1 (551) 276-2025
Monday to Friday, 9am–5pm ET